Terms & Conditions
Terms & Conditions
Our terms and conditions relate to services provided by Gerald Group. Please read all of our terms and conditions of use carefully. By using, visiting or browsing The Gerald Group website, you agree to be bound by these terms and conditions of use. Therefore, it is essential that before using our website, you agree and accept that we are not legally reliable for any loss or damage that you may suffer related to the use of our website.
Orders
Your order will send a message to us and we will assist in a timely manner to get you the cheapest quote for your delivery cost. Once accepted then we will proceed with payments and subsequent shipping. This is a temporary measure whilst the direct shipping quoting system is been organize.
Delivery
The delivery time is indicative and is therefore not guaranteed. However, the final delivery time will not exceed more than one week of the indicated delivery time, excepting cases of ‘force Majeure. The order will be processed and shipped within five working days of receiving payment and up to 7 working days for orders including custom labels. If the order cannot be received, the courier will send a notification email with the reason why and or call to arrange a suitable redelivery date and time with the customer. Gerald Group cannot be held responsible if the Courier cannot deliver the order to the customer on time.
Suppose a package can’t be delivered due to an error entering your shipping address. In that case, Gerald Group is not responsible for any additional fees that may incur to reroute or reship the package, so please double-check your address before finalizing your order.